Frequently Asked Questions


Looking to return something? We can help!

  • You are welcome to return any product for a refund as long as it is within 14 days of receiving your order as long as the item or items returned are undamaged and in their original package with all parts and instructions.  Please note that we deduct a 20% restocking fee for all returns. Learn more on our Return and Refund page. 
  • Refunded only back to the original payment method used upon receiving the item back at our warehouse.
  • You are responsible for packaging the item and shipping it back to us in a protective box so it is not damaged through its journey to our warehouse. Please make sure your return is packed in a way it will not be damaged.
  • Any and all items returned are inspected and tested. Our staff tries hard to accept all returns however if an item is returned with out its original packaging or arrives damaged we may have to send ship it back to you.
  • Modern Hope holds no responsibility for items returned back to us by mistake.
  • You are responsible for the postage and package material costs to return any items back to us.
  • Always make sure to use postal insurance for the value of the items being returned and maintain proof of shipment and tracking.